Manheim uses the National Auto Auction Association arbitration policy as a basis for investigating all claims that arise when there are questions about how a vehicle was represented during the sale process. The Addendum contains information about Vehicle Availability (Additional Seller Responsibilities, Item 4), which is relevant to OVE.com sellers.
Politique d'arbitrage v3.0 | Política Nacional de Arbitraje v3.0
Addenda à̀ la politique d'arbitrage de la NAAA pour OVE | Anexo a la Polí́tica de arbitraje de NAAA para OVE
NAAA Limited Guarantee Overview
Open Safety Recall Awareness
This overview provides background and summary information about the NAAA limited guarantee. For full details of the limited guarantee, please see Section II (Sale Light System) and Appendix I (NAAA Arbitration Policy Guidelines) of the NAAA Arbitration policy.
Manheim supports the National Auto Auction Association's position statement about recalls from the motor vehicle manufacturers, as well as the NAAA Arbitration Policy.
Seller/Limited Guarantee Arbitration Policy
Effective May 4, 2015: The NAAA limited guarantee replaced this policy.
In order to promote a consistent buying and selling experience for our customers, effective August 1, 2011, Manheim has adopted the attached arbitration policy for all vehicles selling for $3000 and under. This version replaces all location-specific policies with respect to selling amount and mileage thresholds at all U.S. operating locations.
Politique d'arbitrage pour les achats de 3000 $ ou moins | Política de arbitraje para transacciones de $3,000 o menos
This arbitration policy applies to Total Resource Auctions sales and overrides any inconsistent policies.
Politique d’arbitrage de Manheim pour Total Resource Auctions (TRA) | Política de arbitraje de Subastas de Recursos Totales (TRA) de Manheim
This addendum applies to Manheim Specialty sales (boat, RV, motorcycle, and powersport vehicles) transactions and overrides any inconsistent policies.
Addenda de Manheim à la Politique d’arbitrage de la NAAA, portant sur véhicules spéciaux et les véhicules de sports motorisés | Enmienda de vehículos especializados y vehículos para deportes a motor de Manheim a la Política de arbitraje de la NAAA
Due to variations in either state law or geographic customs, some guidelines are unique to each Manheim location with respect to the amount of time a seller has to surrender title. This reference sheet lists the specific time allowances concerning limits to surrender title (T/A days) for each U.S. location.
Spécificités locales concernant la Politique des services de vente aux enchères relative aux titres de propriété | Política de título de propiedad específica para una localidad
Second Chance Sale Arbitration Policy
This policy applies to all vehicles/units sold using the Manheim Second Chance Sale program.
All vehicles/units sold under Manheim’s Second Chance Sale program are bound to the National Auto Auction (NAAA) Arbitration Policy’s “Inlane” rules. See the NAAA Arbitration Policy for all guidelines
Manheim developed this tool as a way to allow our customers to stay focused on making sound purchasing decisions. Dealers that purchase a PSI have Manheim assurance that the vehicle passed a rigorous test and was properly represented by the seller. Further, Manheim stands behind every inspection for 7 or 14 days from the date the service was completed.
Politique d'inspection post-vente de Manheim | Política de inspección posventa de Manheim
The updated PSI policy excludes vehicles with 125,000 miles or more from receiving a PSI. Some buyers have requested that these higher mileage vehicles have major systems checked to provide more information on the purchase. Because of this, Manheim developed the Sale Day Check.
Politique de contrôle lors du jour de vente | Política de revisión el día de la venta
This policy is geared to those users looking to offer their inventory in the wholesale arena 24 hours a day. The Priced Right Policy outlines the steps to successfully price your vehicle in the largest wholesale online marketplace in the industry.
Politique du prix juste OVE | Política del precio correcto
By using OVE.com and/or Manheim.com, you agree to abide by the terms of our visitor agreement. This agreement provides information about general provisions, features we provide to our members, disclaimers, and more.
Manheim respects the privacy of its users. This policy outlines the information that Manheim collects online and what it does with this information.
The current Manheim Canada arbitration policy is Revision 3.0 (January 2014). This policy supersedes any previous policy. Any policy that contradicts Revision 3.0 will be invalid. Contact the operating location's arbitration manager if you are unclear as to any policy issues.