Manheim

Condition Reports

Manheim InSight ECR® is a premium, buyer-focused Condition Report product designed to increase in-lane and online success. Using state-of-the-art software, certified writers capture images and information related to vehicle equipment and condition.

Manheim InSight ECR features our exclusive AutoGrade*—an industry-first system that calculates the proper Manheim/NAAA vehicle grade based on the collected vehicle information.

Vehicle images, Condition Report content, and AutoGrade appear online through Manheim's Simulcast and may also be posted with OVE.com-listed vehicles.

Buyer Benefits

• Increased buying confidence
• Effective comparison shopping
• Clear understanding of vehicle condition and reconditioning recommendations
• Decreased risk of arbitration/buy back hassles

Seller Benefits

• Higher online sales percentage
• Higher sales price in-lane and online
• Clear understanding of reconditioning recommendations
• Decreased risk of arbitration/buy back hassle

*Process protected under U.S. Patent No. 8,320,362.

myLot Condition Reports

Increase vehicle listing quality and improve buyer confidence—without taking vehicles to the auction. With a myLot Electronic Condition Report (ECR), Manheim's myCentral Auction will send an approved third party to your lot to write a Condition Report and create the online listing. Condition Reports are conducted on dealer premises, so you'll save on transportation costs.

Order a myLot Condition Report.

FAQs

The most common questions regarding the ECR program are below.

• How do I order an ECR?

  You may order an ECR via Manheim.com or OVE.com. Complete the form and a Manheim representative will contact you shortly to schedule your ECR.

• Who will complete my ECR?

  Manheim has partnered with established ECR providers. Each of these partners must comply with Manheim standards in order to provide Condition Reports for this program.

• How long does it take for the ECR writer to visit my dealership?

  An ECR writer will be scheduled to visit your dealership premises within 24-72 hours of receiving your order.

• Can I get an ECR anywhere?

  ECRs can be completed anywhere in the continental US.

• Do I need to bring my car to auction for ECR?

  No, one of the benefits of ordering an ECR is that you do not incur transportation costs. Should you choose to have an ECR written on Manheim premises, that can be arranged as well.

• When will the ECR be available?

  A listing with the ECR will be created in OVE's Inventory Manager within 24 hours after Condition Report completion.

• What is the price for an ECR?

  The price per ECR completed on your lot is $35 per vehicle. Minimum orders may apply.

• Is a Condition Grade assigned after the Condition Report has been completed?

  A Manheim AutoGrade will be provided for vehicles whose condition data meets established InSight standards. The majority of CRs from Manheim-authorized CR vendors successfully meet requirements to receive InSight with AutoGrade.

• Can I use my own pictures?

  ECR writers are responsible for providing high quality pictures of your vehicle; therefore, no seller provided pictures are required.

• Do I need to bring my car to auction when it sells?

  No, the pickup location for the vehicle will be at the seller's dealership, unless other arrangements are made by the dealers involved.

• Can I reuse this ECR for Simulcast if I take my vehicle to the auction?

  Yes. An ECR fewer than 60 days old can be used at any Manheim auction, as long as the ECR is registered under the same dealer for which it was completed.

Certified Condition Reports

Sellers can highlight exceptional vehicles with a Manheim Certified Condition Report. These vehicles are checked for exterior and interior condition, and we look under the hood to assure reliability.

This 32-point Condition Report covers:

• Engine
• Transmission
• Rear end
• Paint condition
• Mileage
• Body components
• Brakes
• Steering
• Interiors
• Title

Buyer Benefits

• Increased Reliability: All vehicles meet the stringent requirements for inclusion in the Manheim Certified Program.
• Extra Confidence: Thanks to a 14-day guarantee, Manheim will repair or accept a return on any Manheim Certified vehicle.

Seller Benefits

Manheim stands behind each Manheim Certified vehicle and delivers prime sale positioning. This enhanced marketing attention equates to:

• Higher sale prices.
• Increased sales percentages.

Condition Report Process

The vehicle must arrive at the operating location five days prior to sale day. This early arrival will ensure that the multi-point Condition Report is done right and that the vehicle is ready for the sale.

In addition to the 32-point report, the vehicle will be test driven to ensure drivability. After the Condition Report, Manheim Certified vehicles are checked into the premier lane and given a prime positioning number.

Guarantee

The Condition Report is guaranteed for 14 days after the sale on the items inspected. During this period, the vehicle can be returned to the nearest Manheim location for repairs or a full return at Manheim's discretion.

Post-Sale Inspections

Manheim Post-Sale Inspections evaluate the condition of vehicles purchased at Manheim locations. They consist of both a frame and a mechanical inspection, and come with two guarantee options: 7- or 14-day. If any inspected item or part fails during that period, the item will be replaced or repaired at Manheim's option.

Read the full Manheim Post-Sale Inspection policy.

Dealer Benefits

• Added peace of mind
• Frame and mechanical inspection
• Reliable consistency of price and offer across all Manheim locations
• Saves time and money

Automatic Post-Sale Inspection Option

Participating locations allow dealers to designate all non-factory sale purchases to have 7- or 14-day Post-Sale Inspections performed automatically.

Online Buy Back Policy Applies When You Purchase a Post-Sale Inspection

Buy a Post-Sale Inspection for a qualifying vehicle you purchase on OVE.com or in an Online Event Sale on Manheim Simulcast, and return to any Manheim location or participating independent auction within 14 days to receive a refund of the purchase price, up to 102% of MMR.

For complete terms and offers, review Manheim's National Buy Back Policy or call 1-866-MANHEIM (626-4346).