We want to make it easy for you to find policy-related information that relates to your business.
Key policies are listed below so you can quickly locate the information you need.
By using Manheim.com and/or OVE.com, you agree to abide by the terms of our visitor agreements. These agreements provide information about general provisions, features we provide to our members, disclaimers, and more.
Manheim.com respects the privacy of its users. This policy outlines the information that OVE.com collects online and what it does with this information.
These terms of sale apply to vehicles bought and sold through OVE.com and Manheim.com. These policies describe payment expectations, title gurantees, disclaimers, and more.
Manheim uses the National Auto Auction Association arbitration policy as a basis for investigating all claims that arise when there are questions about how a vehicle was represented during the sale process. The Manheim Addendum contains the Vehicle Availability clause (Additional Seller Responsibilities, Item 4), which went into effect Dec 1, 2013, and is relevant to OVE.com sellers.
Politique d'arbitrage v3.0 | Política Nacional de Arbitraje v3.0
Addenda de Manheim à̀ la politique d'arbitrage de la NAAA pour OVE et Simulcast Everywhere | Anexo de Manheim a la Polí́tica de arbitraje de NAAA para OVE y Simulcast Everywhere
This policy describes the guidelines for vehicles that are announced with a Seller Guarantee. These vehicles are sold under a yellow light and have specific arbitration criteria.
In order to promote a consistent buying and selling experience for our customers, effective August 1, 2011, Manheim has adopted the attached arbitration policy for all vehicles selling for $3000 and under. This version replaces all location-specific policies with respect to selling amount and mileage thresholds at all U.S. operating locations.
Due to variations in either state law or geographic customs, some guidelines are unique to each Manheim location with respect to the amount of time a seller has to surrender title. This reference sheet lists the specific time allowances concerning limits to surrender title (T/A days) for each U.S. location.
This policy applies to dealers who purchase a qualifying vehicle on OVE.com or through an Online Event Sale on Simulcast and also buy a post-sale inspection. Return to any Manheim location or participating independent auction within 14 days to receive a refund of the purchase price of up to 102 percent of MMR. Valid only in the United States. Some restrictions apply.
Manheim developed this tool as a way to allow our customers to stay focused on making sound purchasing decisions. Dealers that purchase a PSI have Manheim assurance that the vehicle passed a rigorous test and was properly represented by the seller. Further, Manheim stands behind every inspection for 7 or 14 days from the date the service was completed.
The updated PSI policy excludes vehicles with 125,000 miles or more from receiving a PSI. Some buyers have requested that these higher mileage vehicles have major systems checked to provide more information on the purchase. Manheim has developed the Sale Day Check.
This policy is geared to those users looking to offer their inventory in the wholesale arena 24 hours a day. The Priced Right Policy outlines the steps to successfully price your vehicle in the largest wholesale online marketplace in the industry.
Manheim.com Visitor Agreement / Contrat de visiteur - Manheim.com | OVE.com Visitor Agreement / Contrat de visteur - OVE.com
By using OVE.com and/or Manheim.com, you agree to abide by the terms of our visitor agreement. This agreement provides information about general provisions, features we provide to our members, disclaimers, and more.
Manheim respects the privacy of its users. This policy outlines the information that Manheim collects online and what it does with this information.
Manheim Canada Arbitration Policy v2.0 | Politique canadienne d'arbitrage
v2.0 (effective 1/1/2011)
The current Manheim Canada arbitration policy is Revision 2.0 (January 2012). This policy supersedes any previous policy. Any policy that contradicts Revision 2.0 will be invalid. Contact the operating location's arbitration manager if you are unclear as to any policy issues.