Key policies are listed below so you can quickly locate the information you need.
By using Manheim.com and/or OVE.com, you agree to abide by the terms of our visitor agreements. These agreements provide information about general provisions, features we provide to our members, disclaimers, and more.
Manheim.com respects the privacy of its users. This policy outlines the information that OVE.com collects online and what it does with this information.
These terms and conditions outline the policies that apply when you attend any Manheim auction or use any Manheim service.
Manheim uses the National Auto Auction Association arbitration policy as a basis for investigating all claims that arise when there are questions about how a vehicle was represented during the sale process. The Addendum contains information about Vehicle Availability (Additional Seller Responsibilities, Item 4), which is relevant to OVE.com sellers.
NAAA Limited Guarantee Overview
This overview provides background and summary information about the NAAA limited guarantee. For full details of the limited guarantee, please see Section II (Sale Light System) and Appendix I (NAAA Arbitration Policy Guidelines) of the NAAA Arbitration policy.
Open Safety Recall Awareness
Manheim supports the National Auto Auction Association's position statement about recalls from the motor vehicle manufacturers, as well as the NAAA Arbitration Policy.
Seller/Limited Guarantee Arbitration Policy
Effective May 4, 2015: The NAAA limited guarantee replaced this policy.
In order to promote a consistent buying and selling experience for our customers, effective August 1, 2011, Manheim has adopted the attached arbitration policy for all vehicles selling for $3000 and under. This version replaces all location-specific policies with respect to selling amount and mileage thresholds at all U.S. operating locations.
This arbitration policy applies to Total Resource Auctions sales and overrides any inconsistent policies.
This addendum applies to Manheim Specialty sales (boat, RV, motorcycle, and powersport vehicles) transactions and overrides any inconsistent policies.
Addenda de Manheim à la Politique d’arbitrage de la NAAA, portant sur véhicules spéciaux et les véhicules de sports motorisés | Enmienda de vehículos especializados y vehículos para deportes a motor de Manheim a la Política de arbitraje de la NAAA
Due to variations in either state law or geographic customs, some guidelines are unique to each Manheim location with respect to the amount of time a seller has to surrender title. This reference sheet lists the specific time allowances concerning limits to surrender title (T/A days) for each U.S. location.
Second Chance Sale Arbitration Policy
This policy applies to all vehicles/units sold using the Manheim Second Chance Sale program.
All vehicles/units sold under Manheim’s Second Chance Sale program are bound to the National Auto Auction (NAAA) Arbitration Policy’s “Inlane” rules. See the NAAA Arbitration Policy for all guidelines
Manheim developed this tool as a way to allow our customers to stay focused on making sound purchasing decisions. Dealers that purchase a PSI have Manheim assurance that the vehicle passed a rigorous test and was properly represented by the seller. Further, Manheim stands behind every inspection for 7 or 14 days from the date the service was completed.
The updated PSI policy excludes vehicles with 125,000 miles or more from receiving a PSI. Some buyers have requested that these higher mileage vehicles have major systems checked to provide more information on the purchase. Because of this, Manheim developed the Sale Day Check.
This policy is geared to those users looking to offer their inventory in the wholesale arena 24 hours a day. The Priced Right Policy outlines the steps to successfully price your vehicle in the largest wholesale online marketplace in the industry.
Manheim.com Visitor Agreement / Contrat de visiteur - Manheim.com | OVE.com Visitor Agreement / Contrat de visteur - OVE.com
By using OVE.com and/or Manheim.com, you agree to abide by the terms of our visitor agreement. This agreement provides information about general provisions, features we provide to our members, disclaimers, and more.
Manheim respects the privacy of its users. This policy outlines the information that Manheim collects online and what it does with this information.
Manheim Canada Arbitration Policy v3.0 | Politique canadienne d'arbitrage
v3.0 (effective 1/1/2014)
The current Manheim Canada arbitration policy is Revision 3.0 (January 2014). This policy supersedes any previous policy. Any policy that contradicts Revision 3.0 will be invalid. Contact the operating location's arbitration manager if you are unclear as to any policy issues.