U.S. Policies
Manheim uses the National Auto Auction Association arbitration policy as a basis for investigating all claims that arise when there are questions about how a vehicle was represented during the sale process. Also includes the NAAA structural damage policy.
View Full Policy
Manheim utiliza la política de arbitraje de la Asociación Nacional de Subastas de Automóviles (National Auto Auction Association, NAAA) como base para investigar todos los reclamos que surgen cuando existen preguntas sobre cómo se representó un vehículo durante el proceso de venta. También incluye la política de daño estructural de la NAAA.
Vea la política llena
Manheim utilise la Politique d'arbitrage de la National Auto Auction Association (NAAA) (association nationale des services des ventes automobiles aux enchères) comme base d'enquête pour toutes les réclamations qui surviennent lorsque la manière dont un véhicule a étè présenté au cours du processus de vente soulève des questions. Englobe également la Politique de la NAAA relative aux structures endommagées.
View Full Policy
In order to promote a consistent buying and selling experience for our customers, Manheim has adopted the attached arbitration policy effective August 1, 2011 for all vehicles selling for $3000 & under. This version replaces all location specific policies with respect to selling amount and mileage thresholds at all U.S. operating locations.
View Full Policy
Due to variations in either state law or geographic customs, some guidelines are unique to each Manheim operating location with respect to the amount of time a seller has to surrender title. This reference sheet lists the specific time allowances concerning limits to surrender title (T/A days) for each U.S. operating location.
View Full Policy
Buy Back Policy: Guaranteed satisfaction. Buy a Post-Sale Inspection for a qualifying vehicle you purchase on OVE.com or in an Online Event Sale on Manheim Simulcast and return to any Manheim location or participating independent auction within 14 days to receive a refund of the purchase price of up to 102 percent of MMR. Valid only in the United States. Some restrictions apply.
View Full Policy
Looking to offer your inventory in the wholesale arena 24 hours a day, this policy outlines the steps to successfully price your vehicle in the largest wholesale online marketplace in the industry.
View Full Policy
Manheim developed this tool as a way to allow our customers to stay focused on making sound purchasing decisions. Dealers that purchase a PSI have Manheim's assurance that the vehicle passed a rigorous test and was properly represented by the seller. Further, Manheim stands behind every inspection for 7 or 14 days from the date the service was completed.
View Full Policy
The updated PSI Policy excludes vehicles with 125,000 miles or more from receiving a PSI. Some buyers have requested that these higher mileage vehicles have major systems checked to provide more information on the purchase. Manheim has developed the Sale Day Check.
View Full Policy
Canadian Policies
Manheim's current Canadian Arbitration Policy is Revision 2.0 (January 2012). This policy supersedes any previous policy. Any policy that contradicts Revision 2.0 will be invalid. Contact the operating location's Arbitration Manager if you are unclear as to any policy issues.
View Full Policy
La Politique Canadienne d'Arbitrage en vigueur chez Manheim est la Révision 2.0(Janvier 2012). Cette norme prévaut sur toute politique antérieure et annule toute politique contradictoire à cette révision. Svp contacter le responsable de l'Arbitrage de Manheim pour toute question par rapport aux politiques d'arbitrage.
View Full Policy
Feedback
