Manheim

U.S. Policies

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NAAA Arbitration Policy v2.0 (effective 1/1/2011)

Manheim uses the National Auto Auction Association arbitration policy as a basis for investigating all claims that arise when there are questions about how a vehicle was represented during the sale process. Also includes the NAAA structural damage policy.

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Política Nacional de Arbitraje (en vigencia a partir del 1/1/2011)

Manheim utiliza la política de arbitraje de la Asociación Nacional de Subastas de Automóviles (National Auto Auction Association, NAAA) como base para investigar todos los reclamos que surgen cuando existen preguntas sobre cómo se representó un vehículo durante el proceso de venta. También incluye la política de daño estructural de la NAAA.

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Politique d'arbitrage de la NAAA v2.0 (date d'effet : 1/1/2011)

Manheim utilise la Politique d'arbitrage de la National Auto Auction Association (NAAA) (association nationale des services des ventes automobiles aux enchères) comme base d'enquête pour toutes les réclamations qui surviennent lorsque la manière dont un véhicule a étè présenté au cours du processus de vente soulève des questions. Englobe également la Politique de la NAAA relative aux structures endommagées.

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Manheim $3000 & Under Arbitration Policy

In order to promote a consistent buying and selling experience for our customers, Manheim has adopted the attached arbitration policy effective August 1, 2011 for all vehicles selling for $3000 & under. This version replaces all location specific policies with respect to selling amount and mileage thresholds at all U.S. operating locations.

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Location-Specific Guidelines

Due to variations in either state law or geographic customs, some guidelines are unique to each Manheim operating location with respect to the amount of time a seller has to surrender title. This reference sheet lists the specific time allowances concerning limits to surrender title (T/A days) for each U.S. operating location.

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Manheim's National Buy Back Policy

Buy Back Policy: Guaranteed satisfaction. Buy a Post-Sale Inspection for a qualifying vehicle you purchase on OVE.com or in an Online Event Sale on Manheim Simulcast and return to any Manheim location or participating independent auction within 14 days to receive a refund of the purchase price of up to 102 percent of MMR. Valid only in the United States. Some restrictions apply.

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OVE.com Priced Right Policy

Looking to offer your inventory in the wholesale arena 24 hours a day, this policy outlines the steps to successfully price your vehicle in the largest wholesale online marketplace in the industry.

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Post-Sale Inspection (PSI) Policy

Manheim developed this tool as a way to allow our customers to stay focused on making sound purchasing decisions. Dealers that purchase a PSI have Manheim's assurance that the vehicle passed a rigorous test and was properly represented by the seller. Further, Manheim stands behind every inspection for 7 or 14 days from the date the service was completed.

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Sale Day Check Policy

The updated PSI Policy excludes vehicles with 125,000 miles or more from receiving a PSI. Some buyers have requested that these higher mileage vehicles have major systems checked to provide more information on the purchase. Manheim has developed the Sale Day Check.

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Canadian Policies

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Manheim Canada Arbitration Policy v2.0 (effective 1/1/2012)

Manheim's current Canadian Arbitration Policy is Revision 2.0 (January 2012). This policy supersedes any previous policy. Any policy that contradicts Revision 2.0 will be invalid. Contact the operating location's Arbitration Manager if you are unclear as to any policy issues.

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Politique Canadienne D'arbitrage

La Politique Canadienne d'Arbitrage en vigueur chez Manheim est la Révision 2.0(Janvier 2012). Cette norme prévaut sur toute politique antérieure et annule toute politique contradictoire à cette révision. Svp contacter le responsable de l'Arbitrage de Manheim pour toute question par rapport aux politiques d'arbitrage.

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