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Browse through FAQs and tips on everything from using MMR to PowerSearch.
Simulcast allows buyers and sellers to participate in an auction online. Virtual buyers gain entrance into the lanes and sellers can represent their vehicles remotely.
Why use Simulcast?
Simulcast helps you:
A small buyer's fee applies to each vehicle you purchase on Simulcast. This is in addition to the normal buyer's fee charged by each Manheim auction.What are my arbitration rights when purchasing a car on Simulcast?
The NAAA Arbitration Policy applies to the sale of these vehicles.I clicked the "Bid" button and just after my bid, the car was sold. What happened to my bid?
If you are participating with a slower Internet connection, bids will sometimes arrive after the auctioneer has already sold the vehicle. Please attempt to bid earlier in the bidding process in order to alert the auctioneer that you have interest in that vehicle.I just purchased a car on Simulcast. What happens next?
After you buy a vehicle on Simulcast, we will send you a purchase confirmation email that recaps the sale details.
U.S. dealers will also receive a summary confirmation email when they log out of the sale. This lists all the vehicles that were purchased and includes an invoice. Canadian dealers will receive this information from the facilitating location.
Depending on the purchase preferences that you selected before entering the sale (payment, post-sale inspection, transportation), the facilitating location may contact you for additional information.
To edit purchase preferences after the sale, please contact the facilitating location.
Closed sales are restricted so that only certain buyers can participate. Anyone can view the pre-sale inventory, but only authorized dealerships will be able to enter the sale. If you believe that you should have access to a particular closed sale, plesae call Customer Care at 1-866-MANHEIM (626-4346).Why do I receive the message "User already logged in. Override login?"
Two devices are logged in with the same username and are trying to view the same Simulcast sale. This can happen because:
Simulcast will ask if you want to override the other login. Clicking OK will disconnect the other account/device.Why doesn't anything happen when I click "Enter Sale"?
Your browser’s pop-up blocker is most likely causing this. There are two ways to resolve this issue.
Learn more about managing pop-ups for a particular browser:I’m using Internet Explorer to access Simulcast. I can see video and hear audio, but there is no data displaying. What should I do?
Add https://*.manheim.com to your list of trusted sites. Here’s how to solve this problem:
If you’ve performed these checks and still do not hear audio, please call Manheim Customer Care at
Your video experience may vary for a couple reasons:
As when attending a physical auction, vehicles commonly leave the auction lane before bidding is completed.
Simulcast works best on browsers that are up to date. If you're not sure whether your browser is up to date, visit whatbrowser.org to check for new versions. You can also try switching to a browser that updates automatically, like Firefox or Chrome.
|Windows Vista or XP||◒||●||●|
◒ Supported ● Recommended
|Safari 5.x||Safari 6.x||Chrome||Firefox|
|Mac OS X 10.8 Mountain Lion||●||●||●|
|Mac OS X 10.7 Lion||◒||●||●||●|
|Mac OS X 10.6 Snow Leopard||◒||●||●|
In general, a wired Internet connection gives you the best Simulcast experience.
|Computer Memory||512 MB||1 GB+|
|Processor||Windows: 1.6 GHz
Mac: 1.83 GHz
|Windows: Faster than 1.6 GHz
Mac: Faster than 1.83 GHz
|Windows||Windows XP||Windows 7 or Windows 8|
|Mac||OS X 10.6 Snow Leopard||OS X 10.8 Mountain Lion|
Compatibility View makes new versions of Internet Explorer act like older ones. If you have an up-to-date copy of Internet Explorer but are still seeing messages to update your browser, try turning off Compatibility View. Learn how to do this for your browser:
If you've been using Simulcast for more than a few months, your system might have old port and IP information. To continue getting audio and video, please make sure your settings are up-to-date.
Because these directions are designed for IT specialists, we recommend asking your company's system or network administrator to confirm these settings.
To explicitly let Simulcast run on your network, open or allow access to:
|TCP Port||IP Address|
Simulcast runs on an application server (stream.manheim.com), and the video and audio reach the client from separate A/V streaming servers. The A/V stream is a persistent TCP connection.
Because multiple Simulcast streams can use up all available resources on a proxy server, we don't recommend using a proxy. If you're required to use a proxy, please grant access to http://video.manheim.com and http://simulcast.manheim.com.
Choose your brower for instructions on how to install and enable the Manheim Media Player Plug-In.
If you’ve installed the plug-in but are unable to enter a sale, you might need to enable the plug-in. You can enable plug-ins in Internet Explorer 8.
If you’ve installed the plug-in but are unable to enter a sale, you might need to enable the plug-in. You can enable plug-ins in Firefox.
If you’ve installed the plug-in but are unable to enter a sale, you might need to allow the plug-in to run. You can allow plug-ins to run in Chrome.
For technical assistance, please email or call Manheim Customer Care at 1-866-MANHEIM (1-866-626-4346).
Simulcast on Mobile is a feature of the Manheim mobile application, which allows customers to participate in Simulcast sales from their Apple/Android devices (smartphones and tablets).Why should I use Simulcast on Mobile?
Simulcast on Mobile lets you attend a sale from wherever you are — your dealership lot, your home, your office, even the airport — anywhere you have an available Internet connection. It also allows you to bid in multiple auctions at the same time. For instance, you can be at the auction bidding on one vehicle, and still bid on inventory in a different lane or location.How will I benefit from using Simulcast on Mobile?
With Simulcast on Mobile, you are no longer required to physically be at the auction or on your computer. Manheim has provided you the flexibility to interact from anywhere you have Internet connectivity.I have never used Simulcast — how do I get started?
To participate in Simulcast sales, you must be a registered dealer with a Manheim username and password. To sign up, please visit www.manheim.com. For additional assistance, contact Manheim Customer Care at 1-866-MANHEIM (626-4346).How do I use Simulcast on Mobile from my mobile device?
For the optimal experience, we recommend that you download the free Manheim app. Go to the Apple App Store or Google Play, search for "Manheim," and install the app onto your mobile device. Then, log in to get started.
On the homescreen, click Simulcast to see available inventory and participate in today’s sale. You may also access sales from pre-sale inventory, search result, vehicle summary, or vehicle detail pages.Is Simulcast on Mobile available for buyers and sellers?
At the moment, Simulcast on Mobile is only available for buyers.How does Simulcast on Mobile work? Is it the same as participating in a traditional Simulcast sale?
Simulcast on Mobile is similar to traditional Simulcast except for one key difference: at the current time, there is no audio or video. Instead, you will see a photo of the vehicle currently on the block (you'll be able to see all vehicle images on detail pages). The bid history will update automatically to display the current asking price. It will also indicate whether bids are from in-lane or online bidders.What about vehicle announcements? Will I still see those?
Simulcast on Mobile shows the light system (red, yellow, green, and blue), as well as a running display of announcements and remarks about the vehicle currently on the block.
If the block clerk enters any additional information, you'll also see that.Why can’t I see the list of vehicles I bought?
Simulcast on Mobile does not currently feature Your Buys, available on traditional Simulcast. However, your purchased vehicles will be highlighted in the listings. In addition, you’ll see sold vehicles (and who purchased them) and no sales.Why don’t I see all the vehicle information?
To provide you with the optimal experience for your device, vehicle details are displayed in a mobile-friendly format. Basic information displays by default, and any category may be collapsed or expanded as needed.What happens after I buy the vehicle?
As with traditional experience, you will receive a confirmation email after you purchase a vehicle. At the end of your session, you will also receive a summary of all your purchases.If I buy a car in the lane on Simulcast on Mobile, does my purchase adhere to Manheim in-lane or online policies?
All purchases made via Simulcast on Mobile will adhere to online policies.What Apple iOS versions are supported for Simulcast on Mobile?
To participate in Simulcast on Mobile on your iPhone or iPad, we recommend that you have iOS 5.0 or higher. Please note that if you choose to use an older iOS version, you may not experience optimal performance.What else do I need to do to participate in Simulcast on Mobile?
To participate, you should make sure you have the most current version of the Manheim app.What about buyer fees? Are the Simulcast on Mobile fees the same as the ones for traditional Simulcast?
Yes, our standard $50 Simulcast buyer fee still applies.Should I use Wi-Fi or my cellular data network to participate in Simulcast on Mobile?
For the best experience, we recommend that you use Wi-Fi. However, you can still participate via your cellular data network.Can I participate in a remote lot or independent auction sales?
Currently, remote lot and independent auctions are not included in Simulcast on Mobile sales.